One of the first phones to introduce visual voice mail is the Samsung Instinct. Not really categorized as a smart phone, but it did a fine job at mimicking one and toting fun against the iPhone. This left a lot of high profile smart phones out of the loop with only the default voice mail system; this required the customer to search and install their own voice mail system. Another hurdle that had to be overcame were the call forwarding charges, which required you to activate the conditional call forward feature and direct the caller to an alternate phone number. Even with the new Palm Pre, as Sprint’s flagship smartphone, offered only the default voice mail system that really plagued a lot of minds; “Why did a THAT phone get Visual Voicemail, and the Pre didn’t?”